If you’re dealing with problems with your car, you need to find a good car repair shop that can bring you right back on the road. But of course, it’s not always easy to know which one in your area is the best for you.
Below are tips that can make things easier:
Asking for Referrals
One of the best ways to start your search for a reputable car repair shop is to ask for referrals from people you personally know – friends, relatives, coworkers, etc. It’s good to have those referrals ahead of an incident so when it comes around, you’ll know whom to ask for help.
Visiting a car repair shop, take a look around in their office where they often display certifications on the wall or window. This is actually a recommendation from the Federal Trade Commission. Certifications make no assurances, but they do improve the odds that the technicians there have up-to-date knowledge and skills.
Checking with the Better Business Bureau
Before you bring your car to a particular repair shop, know their reputation by checking with the Better Business Bureau. There, you can see if they’ve had some customer issues, and if so, how these were resolved.
Understanding Your Warranty
With a car that is still under warranty, you’ll have to take it to the dealer for any repairs. Car warranties are varied, and sometimes, it can be confusing to know how they affect who may and may not service your vehicle. That means you may not be allowed to choose a shop that is not affiliated with your dealer. Note that violating your warranty ends your agreement, so if you’re uncertain, call your dealer.
There’s so much you can tell about a business just by looking at its office or working area. Begin by checking out a car repair shop’s parking lot. There should be other vehicles within the same value range as yours, and the area must be clean and organized. Certainly, the office and waiting room must be tidy, and you should find copies of fees and labor rates on their walls.
Choosing a Specialist
Regardless of your car’s make and model, do find a repair shop that is a specialist. As you would expect, specialist shops have more up-to-date training and equipment, making them a better choice, especially if you need a major repair.
Asking for References
Finally, the National Institute for Automotive Service recommends asking for references before using a new repair shop for the first time. This will help you visualize how an experience with any particular shop may go if you choose it.
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