A 10-Point Plan for Resources (Without Being Overwhelmed)

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Characteristics of an Effective Support Tech Support techs may have a lot of responsibilities, like installing, testing, and maintaining PC and network hardware and software systems. However, the qualities needed to excel in this position are way more than the ability to perform certain tasks. Here are the requirements for being a truly effective support tech: Discipline
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Being disciplined affects various areas of the support tech’s job, like setting and following a schedule, meeting deadlines, providing timely solutions to users’ problems, and even staying calm when provoked by an irate client. Needless to say, disciplined support techs are more reliable and likely to succeed in their profession.
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Effective Prioritizing Effective prioritizing happens only when the support tech has good knowledge of all employeess roles in the organization, the priorities of the business and its overall nature. Support techs must do everything they can to know the business and effectively prioritize their tasks and commitments. Dedication to Problem Resolution The tech has to be committed to resolving the problem, which is only possible when the user is contented with the results and the resolution adheres to company policy. Not only must he be willing to follow all the required steps, but he must also be capable of it, even a crisis situation, tying loose ends where necessary. Good Communication Skills In most cases, the support tech is the point of contact between a company and its clients. The tech should thus have superb listening skills and be able to talk to users in a language they can understand. Flexibility Change is an innate characteristic of information technology, and those who would like to stay productive in the industry should actively pursue every opportunity to boost their knowledge, whether through formal training or by simply asking questions from their superiors or of co-workers. Logical and Creative Thinking Techs must apply a consistent, logical method in resolving computer issues. Even in the face of a new situation, the tech must be able to solve the problem, or isolate the problem conflict at least. In support of logical thinking, the tech should also be able to make creative reasoning leaps if logic alone does not work. Technology Inclination If a tech is not genuinely interested in technology and merely regards his work as routine, it is unlikely he will stay up to date with the current developments or have passion for the job. A tech who is excited about technology is specifically important in a rollout, in which need to learn a new product to continue doing their jobs. Techs like this are able to encourage and reassure users, improving the quality of the relationship between company and client.